Refund policy

Last updated: October 3, 2026

We want every drive to feel better with Milewell. If something isn’t right, here’s how we’ll fix it.

30-day returns

You can request a return within 30 days of delivery. To be eligible, items must be unused, in the same condition you received them, and in their original packaging.

How to start a return

Contact us through our contact page with your order number and the item(s) you’d like to return. We’ll reply with return instructions and confirm the return address before you ship anything. Items sent back without first requesting a return can’t be accepted.

Return shipping

Unless an item arrived damaged, defective, or incorrect, return shipping costs are the customer’s responsibility and are non-refundable. We recommend a trackable shipping service.

Damaged, defective, or wrong items

Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us within 30 days of delivery with your order number and a photo of the issue. We’ll send a free replacement or issue a full refund — you won’t need to send the item back.

Refunds

Once we receive and inspect your return, we’ll email you to let you know whether your refund is approved. Approved refunds are issued to your original payment method within 3 business days. Please allow 5–10 business days for your bank or card issuer to post the refund.

Exchanges

The fastest way to get a different style or color is to return the item you have and place a new order.

Late or missing refunds

If you haven’t received your refund after 10 business days, please check with your bank or card issuer first, then contact us and we’ll help.